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Full customer journey

From opening the link to the WhatsApp message — every stop, what the customer sees, and what you should verify.

Understand the customer path literally before marketing. Best test: real phone + WhatsApp installed + correct Profile number.

Customer journeyDemo
  1. 1BrowseNow
  2. 2Cart
  3. 3Checkout
  4. 4WhatsApp

Test this path yourself before sharing the link

Browse → product → cart → checkout → WhatsApp

The six stops

  1. 01

    Open the store

    Via subdomain, path URL, QR, or social bio. Confirm the page loads quickly on 4G.

  2. 02

    Browse

    See categories/products by order mode and theme. Try search/filters if they appear.

  3. 03

    Product page

    Pick variants, see price/stock, maybe wishlist or product WhatsApp.

  4. 04

    Cart

    Review quantities and totals, then go to checkout.

  5. 05

    Complete order

    Pickup or delivery, details, country for fees, optional coupon, visible policies.

  6. 06

    WhatsApp

    Order is created and WhatsApp opens with a summary (+ invoice path). You confirm from Orders.

Order closeDemo
Your storeWhatsApp Business

New store order

  • Order summary
  • Customer details
  • Total
  • PDF invoice
Received — preparing your order ✓

Opens on the WhatsApp number set in Profile

WhatsApp is the primary close channel

Your test checklist

  1. Visible products have correct photos and prices
  2. Variants work and stock looks sensible
  3. Delivery fees match what you configured
  4. WhatsApp opens on your number
  5. Order appears in the dashboard within seconds
NextCheckout & shipping