Orders & statuses

From /dashboard/orders see online, POS, and other channels. Open any order to update status, payment, tracking, and notes.

List & filters

• Filter by channel (online / POS / …)
• Quick view of customer, total, and status
• Open line items and variants

Order statuses — operational meaning

1. pending — new; reply on WhatsApp immediately
2. confirmed — details agreed with the customer
3. processing — being prepared
4. shipped — out for delivery (add tracking when you have it)
5. delivered — completed
6. cancelled / refunded — cancelled or refunded with an internal reason

Payment on the order

Update payment status and method (cash, WhatsApp, card, bank…). This helps reports and prevents forgetting who paid.

Extra actions

• Tracking number for shipments
• Internal notes for the team
• WhatsApp link/open for contact
• Delete an order when needed (carefully)