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Profile, WhatsApp & shipping

The most precise settings before taking orders: number, FX, country fees, policies, and chatbot.

Profile collects contact, currency, shipping, and policies. Mistakes here show up for customers at checkout and on WhatsApp — review before any promotion.

Text identity

  • Name, tagline, and bio — same logic as Brand; always editable
  • Location text — shown as general info for customers
  • Display email/username — and password change from here or Account

Orders WhatsApp number

  1. 01

    Enter the number in international format

    Country code then number. Confirm it is the same number active on WhatsApp.

  2. 02

    Save then test

    Place a test order from another phone and confirm the chat opens on the correct number.

  3. 03

    Decide who answers

    If the number is on a shared device, agree who replies within minutes — reply speed is part of conversion.

USD → LBP rate

If you show dual currency, keep this rate current for storefront and receipts. A stale rate erodes trust.

Shipping & delivery by country

Set DEFAULT then specific countries (e.g. LB, SY, EG, JO, AE…). Each row usually combines shipping + delivery in USD and is calculated by the customer’s country at checkout.

  • Use a realistic fee that covers your cost + a small margin
  • Explain in policy when shipping is free, if ever
  • Update fees when transport costs change

Policies

Write clearly: prep time, delivery areas, exchange/returns, and how to contact you. This cuts repeated WhatsApp questions.

Chatbot

Optional storefront assistant. Accent color is set in theme settings. Do not rely on it instead of human replies on real orders.

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